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Rental FAQs

I have a promotional code, why is it not discounting my reservation rental price?
The promotional codes are only valid for daily rentals only and do not qualify for 24 hour or multi-day extended rentals. The 24 hour and multi-day rentals are already discounted.

Do I get a helmet with my rental?
Yes, a helmet, map, and lock are all included with every rental. Anyone under the age of 18 is required to wear a helmet by California State Law (VC 21212).

What are the requirements to rent?
In order to rent you must be 18 years of age with a valid I.D. and Credit Card. Your Credit Card will be scanned prior to rental for a security deposit, NOT A PAYMENT. Upon completion of your rental you may choose a different payment method. However a pending charge may appear on your account and could take your company’s processing center 3-5 business days to remove.

How many hours would a half day and full day rental be?
A half day is 3-4 hrs. A full day would be anything over 4 hrs until closing.

Where do I pick up my reservation that I made online?
Unless otherwise noted all reservations are to be picked up at our 585 Cannery Row shop. There is a notes section at the end of the online reservation process that allows you to request the bike to be picked up from either our 486 Washington St. shop in Downtown Monterey or our 3600 The Barnyard shop in Carmel.

What if it’s raining or the weather does not permit riding?
If it is raining on the day of your reservation we are happy to reschedule or refund the rental.

Do I need to make a reservation?
No, you can walk in any time and rent. However only a reservation can guarantee a specific bike.

Can I reserve a 4 Wheeled Surrey?
No, Surreys are rented on a first come first serve basis.

What is Bay Bikes Cancellation Policy?
All reservations are paid in full at the time they are made and have a 24 hr. cancellation policy. If we are closed due to severe weather the cost of the rental can be refunded. Note – there is a $2.50 USD convenience fee when reserving online that is non-refundable.

Where can I ride the 4 Wheeled Surreys?
The Surreys are only allowed on the Monterey Recreation Trail. From our shop you can ride 1.5 miles to Lovers Point or 1 mile to Fishermans Wharf.

Where is the best place to start my rental from?
Our 585 Cannery Row shop is where the largest selection of rental bikes are located. This is a good starting point for beginner riders and families or anyone looking for a leisurely ride along the coast. From this shop you will be able to start out on the Monterey Recreation Trail that will lead you into Pacific Grove along the coast of the beautiful Monterey Bay and then to scenic Pebble Beach/17 Mile Dr. We recommend that riders starting from the 3600 The Barnyard shop have some riding experience and are comfortable riding on city streets with cars as you will start out riding through Downtown Carmel.

 

 


 

 

 

Location

486 Washington Street

Monterey, CA 93940 USA

 

831-375-2144

 

Hours

Sun - Mon: 10-5

Tues - Fri: 10-6

Sat: 9-6

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